Scripting For CSR Success
in CSR • Monday, April 09, 2012 6:00 AM
Part 5 in my "CSR Nuggets" video series ...
When it comes to handling quote requests, most CSR's sound like robots ... Order-taking robots.
The irony is most agency principals and CSR's think that scripting will make you sound like a robot. Check out the video to find out why the exact opposite is true.
Have you ever tried scripting your team?
What kind of success did you have? What other things have you tried to connect with your customers?
Please tell me about it below.
And please don't forget there's a complimentary copy of my new mini-guide titled CSR Breakthrough waiting for you at the link below.
If you want to think more strategically about your team (within a few minutes) ... If you want to get more new leads and referrals with resources you already have available ... If you want to CLOSE more of those leads and referrals and you can follow a simple plan then this FREE mini-guide is for you ...
Click here for your FREE copy of CSR Breakthrough
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