Your CSR's Can Sell More. And Love It!

Are your CSR’s selling as much as you want them to? The answer is usually “NO!” Yet, so much of an agency’s income depends on what the CSR’s say and do on the phone when prospects and customers call. The CSR Mastery Program gives your CSR’s the skills, scripts, tools and confidence to sell more. Much more! Learn More

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The secret to getting your CSR's to sell more.

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Close More Inbound Calls
The CSR Mastery Program helps turn those inbound calls into “money calls!” Your CSR’s can easily double their closing ratio with proven scripts, techniques and tools. They’ll love how easy it will be for them to get rapport and win the trust of prospects and customers!
Cross Sell More Clients
The easiest money your agency will ever make..and it’s usually left on the table. Your CSR’s will develop a “Cross Sell Consciousness™” that multiplies your income, locks the gate on competition – and increases your client retention!
Get More Referrals
Everyone knows that referrals are have the highest closing ratio. And you can FLOOD your agency with referrals...if your CSR’s have the right tools. Our CSR students routinely triple the referrals they get. (And it makes them love their job even more!)
Deliver a “WOW” Experience...every time!
Just imagine this: that your agency becomes “the talk of the town” – not just about insurance. But about delivering the greatest customer service in your marketplace. Our “Lagniappe Method” makes sure that your CSR’s deliver that extra “WOW” – and it shows up every way that matters. (PRICE becomes irrelevant when your clients have that unbreakable “Positive Emotional Bond” they’ll feel with your agency!)
Agency Managers Save Time
Even though CSR’s are the connection between your agency and so much of the marketplace, most managers and owners don’t have the time to create the SALES CULTURE and SYSTEMS that can make them so much money. Scripting. Coaching. Accountability. Tools. Report Cards. Goal Setting. Motivation. If you’re not getting the sales you want and don’t have time to design, create and deliver your own training program, let CSR Mastery do it for you.
Staff Agendas Made Easy
Create a Sales Culture that LASTS. We provide monthly staff agendas that help you “keep the conversation alive.” This keeps your CSR’s engaged in the most important conversations possible: selling more and making your agency a world class winner!
The Most Powerful Scripts In The Industry
Michael Jans has been called “The Greatest Copywriter In The Industry” – and every script is personally designed by him. Your CSR’s will have an instant “template for success.” Even better, they’ll get Michael’s “secret formula” so they can create their own scripts for anything your agency sells. (They’ll also get Michael’s secret “Cheat Sheet of Power Words” – words and phrases that do the selling almost automatically!)
Training that gets RESULTS
A members’ only website puts your CSR’s in touch with a community of CSR’s who strive for the best! It also gives them instant access to “Mastery Library” of over five years of training calls, tools, special reports and systems. And once a quarter, they’ll be invited to participate in a LIVE interview with a CSR Super Star. (This is one of the most popular features of the program. And agency owners love to see their own CSR’s reach for a higher level of excellence! It’s like “motivation on steroids"!)
Internationally Recognized Designation
Other services offer designation programs in technical training. This is the ONLY program that designates mastery of sales. Your CSR’s can proudly display their certificate by their desk – and be reminded to practice their new money-making skills!
NEW! The CSR Success Video Series!
To keep your CSR’s “pumped up” all month long, we’re launching a brand new Video Training Series. Short but powerful lessons on breakthrough secrets that will inspire, motivate...and (most important) help them sell, sell, sell! (Before you know it, your CSR's will be the "inside sales team" you need to get to the next level!)
NEW! The CSR Path & Plan For The Agency Owner & Manager!
A lot of the personal income of an agency owner depends on precisely what happens between their CSR’s and the clients and prospects they talk to. But – tragically – most agency principals don’t have an effective strategy to “get the most” out of their CSR workforce. We’ll walk you through our powerful CSR Success Track that puts you in control...and makes it easy!
NEW! Pre-Written Email Templates
CSR’s must communicate with email. But they’re not trained to “write for success.” We’ll give you proven templates for everything your CSR’s need. Emails for new clients, “thank you for calling,” cross sell, unsuccessful sales, “thanks for referrals,” follow up to quotes, APOLOGIES...and more!