3 Questions You Must Ask To Make Your Customers Hearts Sing

August 15, 2017

3 Questions You Must Ask to Make Your Customers Hearts...

Imagine this. You’re pursuing a deeper relationship. With a date, for example. You know you have to communicate. In today’s world, a reliable flow of texts, emails, phone calls need to issue forth from your technology to the object of your desire. But it’s not just the frequency of communication that matters. What, ultimately will […]

July 18, 2017

How to Know if You Should Pick-up the Phone or...

According to a Forbes article written by Larry Alton, Millennials prefer text and email over phone calls. Millennials as a whole are less formal, and this spills into the work environment. Especially when 53.5 million workers in the workplace are millennials (Pew Research Center 2015). Also, Millennials as a general rule use whichever form of […]

The HEART Method

June 6, 2017

Using ‘The HEART Method’ to help an unhappy client

When you work in Client Services or work in a position where you could encounter an unhappy client – it’s always great to have a few tools in your back pocket. I was recently reminded of this one just the other day – and it’s a great one…it’s called ‘the H.E.A.R.T. Method’ and it’s just […]

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