Veteran Insurance Analyst Shares How Technology is Changing How the Industry Attracts and Retains Customers
Barry Rabkin’s forty plus-year insurance career has been driven by curiosity and passion to analyze the “why and what” about technology’s potential impact on insurance commerce, markets, customers, and channels. Rabkin worked for insurers for 17 years mostly in marketing and market research departments across all major lines of business; consulted to insurers for 8 years while employed with Arthur D. Little, IBM, and BearingPoint; and led insurance strategy analyst practices at technology analyst firms in the US (IDC, Meta Group) and UK (Ovum). His areas of analysis include customer experience, marketing and distribution, channel management, mobility, geospatial, and the Internet of Things. Rabkin has delivered presentations to insurance audiences across the globe (including London, Sydney, Auckland, Singapore, Stockholm, and Zurich) concerning the role technology could play in the industry to get and keep customers.
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