Measuring Customer Loyalty to Transform Your Agency


Brandon Brown, Vice President of Product Experience & Creative at Agency Revolution on the Connected Insurance Podcast

Brandon Brown, VP Product Experience & Creative, Agency Revolution

How loyal are your customers to your agency? How do you really know? The future of your agency can be measured in the strength of your bond with your customers. How do you go from “I think they really like us” to the data science that gives you the facts?

Brandon Brown, VP of Product Experience & Creative at Agency Revolution reveals what today’s agency principals must know about the science of loyalty. 

  • Two simple but powerful questions that reveal the best indicators about how your clients feel about your agency
  • How to use the Net Promoter Score to get the most honest, unvarnished feedback about their relationship with you
  • The action items that will drive deeper loyalty from your clients

If you believe the heart of your agency is the relationship with your customer, do not miss this masterclass on measuring and building customer loyalty by using modern tools that make it easy.

Presented by Agency Revolution, the Connected Insurance Podcast provides weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

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