It can be difficult to deal with disgruntled customers, but ‘The HEART Method’ for CSR’s will bring both parties closer in a way that will make everyone feel good about the situation. By implementing a proven process to handle the inevitable difficult conversations, you’ll make your agency or brokerage run smoother, and even turn some of those un-happy customers into raving fans.
What are other agents & brokers doing to thrive? What are the biggest trends affecting the retail insurance agent & broker? What are the most important strategies and tactics you need to grow faster? Find out here in the Connected Insurance Minute, and get proven shortcuts, insights and strategies now – in quick one-minute ‘marketing vitamins.’
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