The HEART Method


It can be difficult to deal with disgruntled customers, but ‘The HEART Method’ for CSR’s will bring both parties closer in a way that will make everyone feel good about the situation. By implementing a proven process to handle the inevitable difficult conversations, you’ll make your agency or brokerage run smoother, and even turn some of those un-happy customers into raving fans.

What are other agents & brokers doing to thrive? What are the biggest trends affecting the retail insurance agent & broker? What are the most important strategies and tactics you need to grow faster? Find out here in the Connected Insurance Minute, and get proven shortcuts, insights and strategies now – in quick one-minute ‘marketing vitamins.’


One More Thing! What do you think? How will you and your peers use this to grow your agency or brokerage? Share your thoughts in the comment section below, subscribe to get updates delivered to you and *please share this if you found it informative.