Upfront agreements are a great way to transform a call from a prospect seeking a quote into a genuine discussion about how you can help. By establishing terms early in the discussion, not only are you filtering out prospects that aren’t serious – but you’ll warm those that are actually interested in doing business with […]
What is ‘The Magic Question’? It’s a very simple thing to ask all prospects at the beginning of a discussion – and is guaranteed to expand their mindset beyond price. Watch and discover how this one little question can impact how sales discussions go in your agency or brokerage. What are other agents & brokers […]
It can be difficult to deal with disgruntled customers, but ‘The HEART Method’ for CSR’s will bring both parties closer in a way that will make everyone feel good about the situation. By implementing a proven process to handle the inevitable difficult conversations, you’ll make your agency or brokerage run smoother, and even turn some […]
Sometimes the little things make all the difference in the world. Showing your appreciation for your clients is an important reminder that you’re thinking about them, and are there to keep them protected. What are other agents & brokers doing to thrive? What are the biggest trends affecting the retail insurance agent & broker? What […]
Don’t just ‘talk at’ your clients and prospects, thoughtfully select the right words and phrases to guarantee you communicate and get results. Watch, and discover some of Michael Jans’ favorite Power Words to get a conversation moving and communicate that you care about the other person. What are other agents & brokers doing to thrive? […]
It’s never easy when a client decides they want to take their business elsewhere, but if you handle the conversation right, you’d be surprised how often those same ready-to-leave clients become raving fans. Watch now and discover proven methods for addressing an unhappy clients needs and concerns. What are other agents & brokers doing to […]
It’s easier to pivot a service call into a sales call than you might think. Are the customer service representatives at your agency or brokerage using the right tools to make sure every client has every appropriate policy with you? Discover simple secrets to help CSR’s grow your business and keep your customers protected. What […]
Sometimes clients and prospects need help being led to the right decision – meaning that they have the best protection with your agency or brokerage so you can guarantee they are getting taken care of. Learn more about how to ‘Go for the Close’ and help people gain the right coverage for their needs. What […]
Creating a strong social media presence is an important part of any digital marketing strategy today. Posting fun and informative videos online and through your social channels can be a great way to establish a deeper connection between you and your marketplace. Learn all about how easy it is to create and post videos online […]
Sending a good email to your clients can do a lot more than bring attention to a specific campaign. In part 6 of 7 in Jill Berroth’s Digital Optimization Series, you’ll learn how to leverage the hidden power in email engagement to increase traffic all throughout your website. What are other agents & brokers doing […]
