Navicom Inc

March 29, 2017

Bill Morris – Senior Partner at Navicom

Customer engagement specialist Bill Morris is a Senior Partner at Navicom, where he operates the insurance and hospitality branches of their business. Bill has been extensively involved in market research and customer measurement initiatives in the Canadian Insurance Industry for over 20 years and has surveyed hundreds of thousands of insurance consumers. What they’ve shared […]


March 22, 2017

Ron Berg – Executive Director of ACT

Our guest, Ron Berg, Executive Director at the Agents Council for Technology has a lot to say about what the independent insurance channel has been and should be doing to use technology to improve the customer experience and “keep up” with the marketplace as a whole. Listen to this great discussion about insurance, technology and […]

Ellen Carney - Principal Analyst Serving eBusiness & Channel Strategy Professionals at Forrester

March 15, 2017

Ellen Carney – Principal Analyst Serving eBusiness & Channel Strategy...

Ellen Carney is an analyst with a focus on eBussiness strategies, technologies, adoption trends and best practices of P&C, life, group and health insurers globally. Together Ellen and Michael go into detail about how technology is still transforming the marketplace in significant ways, from useful tools to disruptive new trends. Listen to this interview and […]


March 8, 2017

Brian Appleton – Founder of the Insurance Agent Summit

Best-selling author and founder of the Insurance Agent Summit, Brian Appleton wants to make it easier for insurance agents & brokers to learn how to grow their business. Now the Insurance Agent Summit has become the largest online conference for Insurance Agents & Brokers. Together, Michael and Brian discuss what they’ve observed from other successful […]

Shefi Ben-Hutta, Founder of Coverager.com

March 1, 2017

Shefi Ben-Hutta – Founder of Coverager.com

Shefi Ben-Hutta is the founder of Coverager, the first insurtech media company targeting the modern insurance professional. Together Shefi and Michael discuss finding the best content and articles for insurance agents & brokers to read, how technology is transforming the industry and leveraging social media to grow your agency or brokerage. What are other agents […]

Kitty Ambers - CEO of NetVU

February 22, 2017

Kitty Ambers – CEO of NetVU

Few people in the world understand the insurance industry as thoroughly as Kitty Ambers. Kitty started work at her family insurance agency as a teenager, and became officially licensed in 1984. Since then she has worked as an independent consultant and educator, served as executive director of the AIMS society, and was director of member […]

Spencer Houldin - President of Ericson Insurance

February 15, 2017

Spencer Houldin – President of Ericson Insurance Services

Spencer Houldin doesn’t just run one of the most successful independent insurance agencies in North America, he’s a true insurance thought leader. In 2004 Spencer became the youngest President of the Independent Insurance Agents of Connecticut and is currently Chairman of the Independent Insurance Agents and Brokers of America. Spencer has testified about a variety […]

Brad Ruben - Founder and President of Archway Computer

February 8, 2017

Brad Ruben – Founder and President of Archway Computer

Brad Ruben is an insurance technology expert that runs Archway Computer, a consulting firm that specializes in insurance agencies of any size facing computer software, hardware and network problems. Michael and Brad’s conversation spend a lot of time exploring technology insurance agents & brokers should be taking advantage of, as well as the kind of […]

Scott Addis - Founder and CEO of Beyond Insurance

February 1, 2017

Scott Addis – Founder and CEO of Beyond Insurance

Michael Jans interviews Scott Addis who has been recognized as one of the “25 Most Innovative Agents in America” by the National Alliance for Insurance Education and Research and has received The Franklin Award for outstanding achievement and contribution to the insurance industry. Scott is a respected thought leader and has been published in Rough […]

Michael Jans

January 18, 2017

Rick Fox interviews Michael Jans about new book: Connect

In this special episode of the Connected Insurance Podcast we’re turning the tables! Agency Revolution’s Senior Vice President of Sales & Marketing steps in to interview Michael Jans about his latest – and possible last – book: Connect. What are other agents & brokers doing to thrive? What are the biggest trends affecting the retail […]

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