J.D. Power: This is What Insurance Consumers Want From Agents


Tom Super, Head of P&C Insurance, J.D. Power on the Connected Insurance Podcast presented by Agency Revolution

Tom Super, Head of P&C Insurance, J.D. Power

After speaking with more than 100,000 insurance consumers, J.D. Power digs into what modern consumers think, and what they really want. 

Tom Super, Head of P&C Insurance at J.D. Power, joins us on this episode to explore the fast-changing consumer, and how COVID-19 has affected their feelings and habits regarding insurance. 

  • Nearly 60% of consumers anticipate driving less after the pandemic. How will this affect your personal lines business?
  • How can agents prepare for shifting consumer loyalty due to steadily increasing auto insurance rates coupled with COVID-19’s economic impact? 
  • The three types of insurance consumer, and how COVID-19 affects their buying decisions

If you run an insurance agency, there’s one voice you need to hear: the consumer. Don’t miss this conversation with one of the industry’s most respected analysts and strategists.

Presented by Agency Revolution, the Connected Insurance Podcast provides weekly opportunities for listeners to dive deep into the trends affecting insurance agents and brokers today and to gain proven strategies and tactics for agency growth. Our hosts facilitate thoughtful panels and 1:1 conversations with a variety of prominent thought leaders, with a focus on how to streamline and drive operational efficiency for your independent agency through the intelligent use of technology.

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